Here at Law
If I have a complaint who do I write to?
Law Link (ATE) Ltd
What will then happen?
You will receive an
Where we decide that redress is appropriate, we will provide you with fair compensation for any acts or omissions for which we are responsible and will comply with any offer of redress which you accept. Appropriate redress will not always involve financial redress. If we do not hear from you within 14 days of receiving our response, we will assume that your complaint has been resolved and your file will be referred back to the relevant department.
If I am not satisfied with the response I receive what can I do?
Write to: The Claims Manager
Financial & Legal Insurance Company Limited
No 1 Lakeside
Cheadle Royal Business Park
You should quote your Insurance Policy number and the name and address of your solicitor.
If you have received a final response and still consider your complaint to be unresolved, you have the right to refer your complaint to the Financial Ombudsman Service which will review your complaint. The address you should write to is:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
Telephone 0845 080 1800